Refund Policy

No refunds or returns on livestock. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Nikava Coral Kreations is not responsible for carrier delays, lost packages or other acts beyond our control.

We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (UPS posted time). BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY (Verified with Signature), NOT DOING SO VOIDS ALL DOA COVERAGE. No exceptions or excuses, no credit without photos.

In the unlikely event of a DOA (Dead on Arrival), you must send clear photos of the dead coral both in the shipping bag and out of bag within 2 hours of delivery (UPS posted time) to nikavacoralkreations@gmail.com

Once we receive the photos, and we receive the deceased coral (if applicable), we will issue a store credit. The store credit does not include the cost of shipping. We do not offer refunds, we only give credit toward future orders. We cannot guarantee replacement of the same coral purchased.

In the event that a buyer does not contact Nikava Coral Kreations in the specified 2 hour time frame, Nikava Coral Kreations reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion.

Once the livestock is in your tank, we have no control over the conditions, so no warranty is implied past delivery. If free shipping was applied to the order we will deduct all shipping costs from credit. If you have further concerns please contact us.

By submitting an order to nikavacoralkreations.com you are agreeing to the above presented terms.